The short version
- We collect what you choose to send us, like your name, email and project details, plus basic technical data about how the site is used.
- We use it to reply to you, arrange the calls you ask for, deliver what you asked for, and improve the site and our services.
- We don’t sell your information. The site runs no remarketing tags and builds no advertising audiences.
- Google Cloud hosts the site, and Gmail delivers form submissions to our inbox and carries our email replies. Google Analytics, Google Ads conversion tracking and Microsoft Clarity, loaded through Google Tag Manager, measure how the site is used. Twilio checks that a mobile number you give us is valid and can receive texts, and delivers our text messages to people who asked for them. Neon hosts the database where we keep the inquiries we receive and our messages. Anthropic’s language model reads the text of the inquiries and replies we receive, after an automatic filter has removed phone numbers, email addresses and IP addresses, to sort them and to prepare draft replies that a person reviews before anything is sent. That is the complete list.
- You can ask us to access, correct or delete your information: info@synaptech.io.
This summary is for convenience. The full text below is what applies.
Who we are
Synaptech (“Synaptech,” “we,” “us” or “our”) is a software engineering and growth studio at 6701 Koll Center Pkwy Ste 250, Pleasanton, CA 94566, United States. This policy applies to personal information we collect through synaptech.io (the “site”) and when you communicate with us about our services.
Information we collect
We may collect the following types of information from you:
- Personal information you give us. Your name and contact details (such as email address and phone number), job title and company information. Depending on the form you use, that can also include a link to your prototype or website, what it was built with, your timeline, a budget or ad-spend range, the marketing channels you run, the times that suit you for a call, and anything you write in a message. We collect this when you fill in a form on the site (including a request for a call), or email or call us.
- Technical data. IP address, browser type, operating system, the page that referred you, and information about how you use the site. Our hosting provider records some of this in its standard request logs. Google Analytics, Google Ads conversion tracking and Microsoft Clarity collect some of this too, using cookies (see our cookie policy). When you arrive from one of our ads, the ad’s click identifier is kept in a cookie for up to 90 days and saved with any inquiry you send in that time, so we can tell which ad brought it.
- Other information. Any other information you choose to provide to us.
Our server also writes each form submission to its logs on Google Cloud, so a message isn’t lost if the email to us fails. As a spam check, each form also sends how long it took to fill in. When our spam checks stop a submission, the logs keep a shortened copy of the answers and your browser’s user agent (its name and version), so we can still reply if we stopped a real person by mistake.
How we use your information
Synaptech uses your information to:
- Respond to your inquiries, arrange the calls you ask for, and provide customer support.
- Prepare what you ask for, such as a Production Gap Review, a Google Ads and tracking audit or the Production Gap Checklist.
- Provide, manage and improve our services and this site.
- Communicate with you about our services when you’ve been in touch with us.
- Protect the security and integrity of the site and our services, for example by limiting repeated form submissions and filtering spam.
- Comply with legal obligations.
We record interaction events such as which link or button was clicked, and whether a form was started, returned an error or was sent; Google Analytics receives them. When you send a form after clicking one of our Google ads, Google Ads receives a “form sent” event, so we can tell which ads bring real inquiries. Microsoft Clarity records how pages are used (clicks, scrolling and mouse movement) as heatmaps and session replays, with form fields masked by default. We don’t record what you type into a form as an analytics event.
Text messages (SMS)
Synaptech Inc sends text messages only to people who ask for them. On our forms the mobile number is optional and the text-message box starts unticked. We text you only if you add your number and tick that box, and agreeing is not a condition of buying anything from us.
- What we collect for texting. Your mobile number, your consent to receive texts (the box you ticked and the wording you agreed to), the date and time you gave it, and the internet (IP) address and browser it was sent from.
- What we text about. Replies to your inquiry, scheduling a call, confirmations and reminders for calls you have booked, and follow-ups about your inquiry and your project. Every text is about your own inquiry, call or project. We do not text offers, sales announcements or newsletters.
- Our text-messaging provider. Twilio processes your mobile number only to check that it is valid and can receive texts, and to deliver our messages to you.
- How to stop. Reply STOP to opt out at any time, or email info@synaptech.io. Reply HELP for help.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Your mobile number and your consent to receive texts are never shared with or sold to third parties or affiliates for marketing or promotional purposes.
Message frequency varies. Message and data rates may apply. The rest is in our SMS Terms.
How long we keep information
We keep personal information only as long as we need it for the purposes described in this policy, such as replying to you and keeping records of our business relationship, or for as long as the law requires. A copy of each form submission is kept in a restricted server log for 400 days, so that no inquiry is lost if an email fails, and the sender gets a short confirmation email. An inquiry, the messages we exchange about it and the ad click identifier saved with it are kept for 400 days after the last message, then deleted. A message we judge to be a sales pitch is deleted after 90 days, except the server-log copy of its form submission, which cannot be removed one by one and expires by itself after 400 days. Spam is deleted after 30 days. If you become a client, we keep the records of our work together as business records. The result of checking a mobile number with Twilio is kept for 90 days. Our other server logs are deleted automatically after 30 days. If you agreed to receive text messages, we keep the record of that consent (your name, email and mobile number, the wording you agreed to, when and on which page you agreed, and the IP address and browser it came from) for four years from the day you gave it. If you ask us to stop texting or emailing you, we keep a record of that request permanently, so that we keep honoring it. If you ask us to delete your information, we delete your inquiry and our messages, and keep only the consent record and any request to stop. The exception is the server-log copy of your form submission: it cannot be removed one by one, and it expires by itself 400 days after you sent the form.
Data security
We use various security measures to protect your personal information from unauthorized access, alteration, disclosure or destruction, and the site is served over HTTPS. However, no method of transmission over the internet or of electronic storage is completely secure.
Your rights and choices
You have the right to:
- Access, correct or delete your personal information.
- Object to or restrict the processing of your information.
- Withdraw consent where applicable.
Depending on where you live (for example, California, or the European Economic Area and the United Kingdom), local law may give you additional rights. To make a request, email info@synaptech.io. We may need to verify your identity before acting on a request.
We don’t sell personal information, and we don’t share it for cross-context behavioral advertising: the site runs no remarketing tags and builds no advertising audiences. The Google Ads conversion tag only records that a form was sent after a click on one of our own ads, with Google’s restricted data processing on.
You can also:
- Opt out of Google Analytics with Google’s browser add-on (opens in a new tab).
- Block the domains googletagmanager.com, google-analytics.com and clarity.ms in a content blocker to stop all three services.
- Block or delete cookies and site data in your browser settings.
Children
This site is intended for businesses and is not directed to children. We don’t knowingly collect personal information from children.
Third-party links
Our site and services may contain links to third-party websites, including the sites of clients whose work we show. We are not responsible for the privacy practices or content of those external sites.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last updated” date.
Contact us
If you have any questions or concerns about this privacy policy or how we handle your information, contact us at info@synaptech.io, use the contact form, or write to us at the address below.